SCRM or How Social CRM is redefining "simple" CRM

Social CRM:

I. I'd tell you about the importance of Social CRM, but Jacob Morgan already points you in that direction.


http://www.jmorganmarketing.com/guide-to-understanding-social-crm-now-embedable-and-shareable-on-slideshare/

II. Prefer a downloadable map on Social CRM? See Overdrive Interactive's site:

http://ht.ly/29o0x